Supports Pillars: Supportive Culture Definition: Resources: Decomposition of this Skill: Learn to do just-enough design up front (we want to avoid revisiting too many decisions, and we want to be sure we understand the real business need). Defer commitment unless you know why (real options). Seek feedback from all stakeholders affected by the product--customers, users, support staff, maintenance staff. Organizational Support of this Skill: Seek customers who are willing to partner in the development process, who can evaluate regular deployments. Foster a learning environment, where mistakes are seen as inevitable for making progress. |
